Returns and refunds

INTASCA Società a Responsabilità Limitata Semplificata sells services (marketing, websites, software development) and subscription software. It does not sell physical goods: nothing is shipped, so there is nothing to send back.

We do not accept returns or exchanges of products, because we do not sell physical products.

If you buy as a consumer (art. 3 of the Italian Consumer Code, Legislative Decree 206/2005) under a distance or off-premises contract, you may withdraw within 14 days of the contract being concluded, without giving any reason (arts. 52 and 54).

Withdrawal does not apply (art. 59(1)):

• to services already fully performed, where performance began with your express consent and your acknowledgement that you lose the right of withdrawal (letter a);
• to digital content not supplied on a tangible medium, where performance began with your express consent and your acknowledgement that you lose the right of withdrawal (letter o).

If you asked us to start a service within the 14 days and then withdraw, you only pay for the part already provided (art. 57(3)).

An explicit statement is enough (art. 54(1)): write to [email protected] or by PEC to [email protected], with your name, the service purchased and the order date.

We refund you within 14 days of receiving your withdrawal, using the same payment method you used, unless agreed otherwise and at no cost to you (art. 56).

If you buy for your business (company, professional), the Consumer Code right of withdrawal does not apply: the terms of the signed contract or quote apply.

For digital content and services, the legal guarantee of conformity under arts. 135-octies et seq. of the Consumer Code still applies. For any issue write to [email protected].